50% OFF SIDEWIDE*|CODE BTS%)
FREESHIPPING OVER
ADDITIONAL 10% OFF FOR STUDENT
ADDITIONAL 10% OFF FOR STUDENT
50% OFF SIDEWIDE*|CODE BTS%)
FREESHIPPING OVER
ADDITIONAL 10% OFF FOR STUDENT
ADDITIONAL 10% OFF FOR STUDENT
At Thelendo, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding order processing, shipping methods, and delivery times.
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional campaigns or peak seasons, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Thelendo currently ships to:
- Vietnam
- Selected international destinations
If your country is not listed during checkout, please contact our Customer Care team for assistance.
Domestic Shipping (Vietnam)
- Standard Shipping: 2–5 business days
- Express Shipping: 1–2 business days (where available)
International Shipping
- Estimated delivery: 7–15 business days
Delivery times may vary depending on customs clearance, carrier services, weather conditions, or other unforeseen circumstances.
Shipping costs are calculated during checkout based on:
- Delivery destination
- Shipping method selected
- Package weight and size
Free shipping promotions may be available during special campaigns or for qualifying orders.
After your order has been dispatched, a tracking number will be sent via email.
You may use the tracking information to monitor your shipment through the designated shipping carrier.
Please ensure that your shipping information is accurate before completing your purchase.
If a delivery fails due to:
- Incorrect shipping address
- Recipient unavailable
- Refusal to accept the package
Additional shipping charges may apply for re-delivery.
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.
Our Customer Care team will work with the shipping carrier to investigate the issue and provide an appropriate solution.
For international orders, customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer unless otherwise stated.
Thelendo is not responsible for delays caused by customs clearance procedures.
While we strive to deliver every order on time, delays may occasionally occur due to:
- Severe weather conditions
- Public holidays
- Customs inspections
- High shipping volumes
- Carrier service disruptions
We appreciate your patience and understanding in such situations.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Thelendo
Email: support@thelendo.com
Phone: (+84) xxx xxx xxx
Address: Ho Chi Minh City, Vietnam