50% OFF SIDEWIDE*|CODE BTS%)
FREESHIPPING OVER
ADDITIONAL 10% OFF FOR STUDENT
ADDITIONAL 10% OFF FOR STUDENT
50% OFF SIDEWIDE*|CODE BTS%)
FREESHIPPING OVER
ADDITIONAL 10% OFF FOR STUDENT
ADDITIONAL 10% OFF FOR STUDENT
At Thelendo, we strive to ensure every customer is satisfied with their purchase. If your order does not meet your expectations, please review our refund policy below.
You may request a refund if:
- The item received is damaged or defective.
- You received the wrong product or incorrect size due to our error.
- Your order cannot be fulfilled and has been canceled by Thelendo.
To be eligible for a refund, requests must be submitted within 07 days of receiving your order.
Refunds will not be issued for:
- Products damaged due to misuse or improper care.
- Items that have been worn, washed, altered, or used.
- Products without original tags or packaging.
- Sale, clearance, promotional, or discounted items (unless required by applicable law).
- Gift cards or digital products.
To request a refund, please contact our Customer Care team with:
- Order number
- Full name
- Reason for the request
- Photos showing the product condition (if applicable)
Our team will review your request within 2–5 business days.
Once your refund is approved:
- Refunds will be processed using the original payment method.
- Processing times vary depending on your bank or payment provider.
- Most refunds are completed within 7–14 business days after approval.
Shipping fees are non-refundable unless the return is due to our error.
If the return is due to:
Thelendo's responsibility
- Wrong item shipped
- Manufacturing defect
- Damaged product during delivery
Thelendo will cover the return shipping costs.
If the return is requested for other eligible reasons, customers may be responsible for the return shipping fees.
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow our Return & Refund process.
If you have not received your refund after the stated processing period:
- Check your bank account.
- Contact your credit card provider or payment service.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our support team.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Thelendo
Email: support@thelendo.com
Phone: (+84) xxx xxx xxx
Address: Ho Chi Minh City, Vietnam