Privacy Policy

At Thelendo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website or purchasing our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment partners)

Automatically Collected Information

- IP address
- Browser type
- Device information
- Operating system
- Website usage and browsing behavior
- Cookies and similar technologies

2. How We Use Your Information

Your information may be used to:

- Process and fulfill orders
- Provide customer support
- Deliver products and services
- Improve website functionality and user experience
- Send order confirmations and shipping updates
- Notify you about new collections, promotions, or events (with your consent)
- Prevent fraud and maintain website security
- Comply with applicable legal obligations

3. Cookies

Thelendo uses cookies and similar technologies to:

- Remember your preferences
- Improve website performance
- Analyze website traffic
- Provide a personalized shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties necessary for operating our business, including:

- Payment service providers
- Shipping and logistics partners
- Marketing and analytics providers
- Government authorities when required by law

All third-party partners are required to protect your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Your Rights

Depending on your local laws, you may have the right to:

- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw marketing consent
- Restrict or object to certain processing activities
- Request a copy of your personal information

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information only for as long as necessary to:

- Complete transactions
- Fulfill legal obligations
- Resolve disputes
- Improve our services

When your information is no longer required, it will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites.

Thelendo is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Thelendo

Email: support@thelendo.com

Phone: (+84) xxx xxx xxx

Address: Ho Chi Minh City, Vietnam